We offer free shipping on all orders in India.
All Cash on Delivery orders will be charged Rs.150.
Order deliveries will be made between 9am–8pmon Mondays–Saturdays.
Goods will need to be signed for , upon delivery If you are unavailable please make alternative arrangements. Please note that Soilscents will not take responsibility for goods signed by an alternative person.
Soilscents is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The customer will be notified of the shipping and handling charges at checkout before the payment is made.
We have an easy return sprocedure in place. Contact us to initiate a return. Should you wish to know more on our replacement and refund policy, please email us at [email protected]
AllpurchasesareshippedfromourwarehouseinThrissur,Keralabyreputedcourieragencies.Ourwarehouse is closed and does not process or ship orders on Saturday and Sunday or any major holidays. Orders placed after 12 PM IST will be processed the following businessday.
Weofferworldwideshipmentonapplicableorders.Standardinternationalshippingchargesapply.Itwill take about 14-21 business days for international deliveries. We only charge shipping and notcustoms fee. However, international deliveries may be subject to custom duty that the customer willneedtopayonreceivingthepackage.
Ordersthatarecancelledafterdispatchorrejected(inthecaseofCODorders),shippingcostswillbecharged for transfer both ways at actuals. For pre-paid orders the same will be deducted during therefundprocess.ForCOD,rewardpointswillalsobedeductedfromthecustomeraccount.